The Statistics, Automaticly builded from Call Center Conversations
The Teknoses Speech Analyzer basically, analyzes the conversation between Customer Representative and Customer, then produces meaningful statistics about conversation.
Teknoses extracts all significant informations from phone conversations. It uses it’s “high accurated Speech Recognition Core” on Recognition-Phase. It also applys Statistics and Machine-Learned models onto transcripted conversations, and converts theese statistics to a form which you prefered to see.