As part of Teknoses Studio Ecosystem, You can extract all key information from Speech and Text Calls ( Voip & Chatbot & Live Chat conversations ) in terms of Content and Accoustic contexts.
Teknoses, automatically analyze Calls and produces Analyses more than 20 Different Area and allows you implement your custom Analytics and Measurements.
These Analyzes shows the Expectations of your Customer, classifies your
customer and it’s requests according to many criteria, shows complaints and
much more you imagined. We saying “you imagined” especially because, The
Teknoses Analytics has a simplified parametric infrastructure that allows you
define unlimited criterion about Your custom business functions or Customer
Project’s depended properties
Quality and Tunning
You can measure the Agent Performance, Optimize Call Scenarios thanks to
Teknoses. Trend and Satisfaction Analysis, Conversion and Cost Analysis, Profit
Loss Analysis are only small part of what the program’s ability.
Reduce Call-Duration and Resource / Agent Costs needs to exact control to
be done over conversations and extract concepts from conversations. Teknoses
provides a suitable environment for this.
It doesn't matter what your job is. It can be a sales call or customer support call, you can even evaluate, measure and improve all your internal communication through Teknoses Analytics.
The simplified Parametric Infrastructure allows you to define the key points in your conversations. And Our global team helps you about prepare the customized analytics for your projects.