Call Center with Speech to Text

Overview

Teknoses Call Center is an Full Programmable & Ready to Use, Call Center & IP-PBX application as Part of Teknoses Studio Ecosystem.

Essential IP/PBX functionalities ( Call Center, Phone System, Chat, Agent Mechanism, Web Live Chat )

In addition to default Call Center IP-PBX infrastructure, Programmable & Scriptable infrastructure allows your custom voip services and functionalities with Embeded IDE [ Code, Debug, Simulator ]

Interact with your Custom Business Applications & Services through Scripting is possible as Realtime

As part of Teknoses Studio Ecosystem, There are many High Technology capabilities exists. More about Teknoses Studio ecosystem

Speech to Text & Text to Speech

The Callers can interact with your IP-PBX by Speech in addition to classical Digit Navigation.

You can also develop your custom Call Services with Speech to Text, TTS and Classical Digit Navigation for Incoming and Outgoing Calls.

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Live Agents with Custom Page Interactions

You can create custom actions in your Live Agent's page and code your actions as you want. For example, displaying the caller's Basket Content or Contact Information in the Agent Page is possible with just a few lines of code.

Analytics about Conversations

You can view more than 20 analytics about conversations thanks to it's integrated Speech to Text and Accoustic Recognition capabilities.

Gender Detection, Emotion Recognition, Speaker Identification, Call Reasons, Call Classification, Agent Performance, Call Scoring, Agent Scoring are some of theese analyses and also you can build your Statiscs through Business-Spesific Quality Forms .

Learn more about Analytics